Leading in Service Neutrality' (Chick-fil-A) Essay

Leading in Service Neutrality' (Chick-fil-A) - Essay Example Our business has been embedded on the foundation reputation based on trust and confidence from our customers. Similarly, the historical good performance of our business has been enhanced by the emphasis on quality service provision to our customers. We therefore need to strengthen our reputation by endorsing a comprehensive code of ethics for our company. This will ensure that certain gaps in various aspects of service delivery are addressed effectively. Since the success of our business is reputation dependent, we have a responsibility of ensuring that our reputation is fully protected. We are demanded to carry out our underlying business with integrity and ensure that our actions conform to our customers’ expectations. The ultimate solution to this is the adoption of the code of conduct that will guide us in the achievement of our dream. The top management is committed to compliance to this code of ethics. The owners of Chick-fil-A have decided to adopt his code is to incorporate professional ethics in the daily activities of our company. Professional ethics ensures quality service provision, conducting business with utmost integrity and the ultimate treatment of our customers with respect they deserve. Consequently, the reputation of the business shall be enhanced. The code of ethics is thus intended to enhance the reputation of the business, a factor that acts as a prerequisite to the success of any profit making organization (Walker, 2008). Code of ethics is a document that clearly defines that accepted behavior of employees in an organization and the relationship that exist between the business and its external environment. The code of ethics outlines the acceptable behavior of the employees while serving the customers. It provides for the actions against employees who violate such set codes of ethics. Within the